Our Policies
Please arrive 10-15 minutes prior to your appointment start time to ensure that you have time to fill out the appropriate client forms (for new clients and returning), change, and prepare for your appointment. If you arrive late for your appointment, your service may be shortened, and you will be charged for the original treatment time.
Arrival For Your Appointment
Should you need to cancel or reschedule your appointment, please notify me 24 hours in advance. For the first cancellation without a 24-hour notice, a $30 fee will be charged to your card on file. For the second and subsequent cancellations, a $50 fee will be charged to your card on file. I know sometimes life gets in the way, but it is important that you arrive in a timely manner and notify me if you need to cancel or reschedule your appointments. This business is my livelihood, and another potential client could have scheduled an appointment for the same time.
Cancellation and Lateness
Late arrivals will not receive an extension of the allotted time for your service, unless my schedule allows it. It is up to my discretion if your service can be extended. Please notify me in a timely manner if you will be arriving late for your appointment. If I am given proper advanced notification, I may be able to accommodate your appointment.
Late Arrivals
I know unforeseen circumstances can happen in life, but please communicate with me ASAP if you are unable to make it to your appointment. Clients who miss their appointments without properly notifying me will be charged in full for their scheduled service.
No Show Policy
As a massage therapist, I provide manual therapy with soft-tissue manipulation accomplished by use of my hands, digits, forearms, elbows, knees, or feet with or without the use lubricants, heat and cold, hand-held tools or other external apparatus for the intent of therapeutic change. I am unable to diagnose medical conditions or make prescriptions. I may refer you to a medical professional for diagnosis and treatment of medical conditions.
Scope of Practice
Clients will always be modestly draped. Only the area being worked on will be uncovered. The client may choose to leave clothing on as needed for comfort. Clients may request me to work on an area longer or move on to another area at any point during the massage. Additionally, clients can refuse the massage methods being used and may stop the massage at any time.
Expectations & Procedures
Preventing and/ or Reporting Illicit/ Illegal Activity
La Loon Massage & Bodywork is committed to operating lawfully, ethically, and professionally. This policy establishes standards for preventing, identifying, responding to, and reporting suspected illegal, illicit, or inappropriate activity that may occur on company premises, during service delivery, or through business communications.
The business reserves the right to:
Refuse service to any client whose behavior is inappropriate, threatening, unlawful, or inconsistent with professional massage services.
Terminate a session immediately if prohibited conduct occurs.
Ban individuals from future appointments when warranted.
Examples of conduct that may result in immediate termination of service include:
Sexual comments, gestures, or requests.
Attempts to negotiate services outside the professional scope of treatment.
Harassment, intimidation, or threatening behavior.
Illegal drug use or possession on the premises.
Possession of illegal weapons on company premises, unless otherwise authorized by law.
Where required by law, this business will:
Report suspected criminal activity to the appropriate authorities.
Cooperate with lawful investigations.
Preserve relevant records and evidence.
Comply with all applicable reporting obligations related to public safety, trafficking, abuse, or other criminal conduct.
Records will be maintained in accordance with applicable privacy and record-retention requirements.
La Loon Massage & Bodywork provides services to adults and minors (who are accompanied by a parent or guardian with consent). All clients are required to verify their age in the initial intake forms. La Loon Massage & Bodywork reserves the right to verify any clients' age with a valid photo ID and may refuse service from any client who does not provide required consent and documentation. Clients under 18 years of age must have their parent or guardian sign a written consent form for services.